While office politics are certainly prevalent and undeniably exist, most things improve with diplomatic and thoughtful approaches. From the scenario we went through in class about someone who was passed over for a promotion and felt he had been treated unfairly, I learned that being open and communicative resolved many misunderstandings early on. From the work dress code and cultural sensitivity scenario, I learned that there were many ways to present new ideas and implement cultural change within organizations. From the scenario of the boss who was so culturally insensitive to his protégé that he forced him to resign, I learned that having high emotional intelligence is a very underrated skill. From the scenario of a new manager trying to hire a valuable new employee to change a toxic culture, I learned that it is possible to be firm without being rude. For all of these conflict scenarios to be resolved, at least one party had to be communicative, innovative, and open-minded about their approach to the situation.