We organize monthly violence awareness courses for all our employees to reduce verbal complaints. As for complaints, the recently updated website allows employees to search for the process and it is clearly explained so everyone can understand it. Supervisors and superiors are trained to handle complaints and grievances by providing them with more resources and explaining how to seek additional information to resolve as many complaints as possible in the first phase. Additionally, by not allowing the presence of unions in the work environment, we are able to negotiate directly with employees with quarterly town halls and open suggestions to our board of directors and the