Topic > Overcoming Resistance to Organizational Change

There is another approach to managing change that is often used in successful organizations, which is the Lewin approach. Understanding Lewin's approach to managing change is essentially a three-step process. First, leadership should ensure that employees understand and are ready for the change. Second, implement the change desired by an organization, and third, ensure that the change becomes permanent (CSU-Global, 2016, p. 3). For example, let's say an organization needs to implement a new sales tracking method, but the organization's sales tracking method currently relies on a counting system monitored by individual salespeople. Ultimately, what the organization is looking for is an efficient and effective way to track sales without placing the burden and responsibility on individual salespeople. Therefore, the organization must identify and clearly communicate the need for change and what exactly needs to change (unblocking), secondly, the organization must implement the change with information, training and support (change), finally, consolidate the change to ensure it becomes the norm for the organization (refreezing). Organizations must inspire change before change can occur within their boundaries