AbstractFinding facts is a vital process for promoting any business. The process allows sales people to obtain a wide range of information about potential customers. These searches also allow the company to be efficient by strategically aligning its functions. It involves proving or disproving our own theories and taking action and doing something with the information by organizing it in a tangible way. Fact-finding techniques will allow Kahuna Cleaning Supply to determine its weaknesses and leverage its strengths. Solutions will be designed based on the results of document reviews and general observation of the system. Stakeholders within the organization will also be helpful in highlighting their opinions and experiences with the system through interviews and questionnaires. This will successfully provide recommendations on solutions that affect the company. Introduction It is evident that the information system used by Kahuna Cleaning Supply is rather slow and inefficient. The sales manager reports that the company recently lost a large order to the competitor who was unable to provide the prospect with timely quotes online. Furthermore, the system is marred by many errors when placing orders and requests. Customers are not connected with an online interface and this makes it difficult for the company to compete favorably on the information front. The manual system is therefore obsolete, slow and unprofitable for the company. Therefore, in order to leverage their effectiveness and competitive advantage, management seeks to develop a system that incorporates all functions into an intuitive interface for the customer. In this regard, a study will be undertaken on the current operation...... middle of paper...... the system? viii. Will you continue to place orders and interact with the system? The questions above are open-ended to allow participants to provide comprehensive answers. Furthermore, a systematic approach will be used to obtain the required customer sample, which in this case is 15 customers. Customers will be selected randomly, whereby every third customer will be asked to complete the questionnaire. The systematic sampling technique was chosen to ensure fair representation and accuracy of the results while avoiding bias. Ethical issues will also be considered. Representatives would be informed that their private identity will be hidden and that the study is entirely for the company. Representatives are also free to withdraw from the study and will receive a written consent describing the reasons for the investigation.