Bill even had the manufacturer send out a trainer and exercise press for the employees. This way they can quickly learn to use the punch and get used to the new process and the expected increase in productivity on the job. Bill demonstrates that he has the skills necessary to be a good production manager who values ​​employees, as well as the company's profitability. While Lou may have felt nervous at first, she now feels confident about the new presses and has confidence in the decisions Bill makes