Being involved in the social services department can be an extremely overwhelming experience for families. There are many aspects of the processes that families go through that the general public is not aware of. To gain insight into the field of child welfare and the role child welfare social workers play, Heather Makulowich and I interviewed Wanda Phillips on October 4, 2013. The Department of Social Services in Pitt County is a very shabby building inside and out. I noticed that the receptionist is completely separated from the patrons by a wall with a hole to speak through. While I realize that many buildings have this layout, I feel that it creates an impression of disconnection between staff and customers. I noticed a small children's play area as part of the waiting room, which I thought was respectful to parents. Halloween decorations were also out, creating a more comfortable atmosphere. Phillips met us in the waiting room and walked us through the very spacious building to the elevator, taking us to his office on the third floor. He explained to us that the building was once a hospital (W. Phillips, personal communication, October 4, 2013). This explained the wide doors, spacious corridors, dingy atmosphere, and the considerable amount of walking required to get from one place to another. Mrs. Phillips' office had a very welcoming decor. Photos of her son and what appeared to be his, and other children's, artwork decorated nearly every available wall space. Since the room was once a hospital room, the layout was very strange for an office. Visitors must sit perpendicular to Mrs. Phillips' desk. Since Ms. Phillips provides in-home services, I don't think this would mean... half paper... favorite part of her position is the amount of paperwork involved. This is not surprising news after all the long modules we went through in our childcare course. Mrs. Phillips' favorite aspect of her position is the children she works with. She loves the comfort she receives from helping these children reach safe, productive homes. Phillips provided a wealth of information about Pitt County's child welfare practices (W. Phillips, personal communication, October 4, 2013). I believed the interview was of great benefit to Heather and me as potential social workers. Understanding the amount of work required for positions like Ms. Phillips's will help us prepare for our future roles in the field. Ms. Phillips illustrated that although the helping field can demand a lot from the individual, the practice can be extremely rewarding.