Chowking is a Chinese themed food chain here in the Philippines. They claim to have a Chinese concept but it also has a Filipino and American touch. They are best known for their halo-halo, noodle soup and rice bowls. For over 33 years it has become a very popular place to eat and is one of the leading fast food chains in the Philippines with more than 300 branches across the country. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an Original Essay They have captured the hearts of many Filipinos and have become a point of reference for most people. Although the taste of the food is consistent, the price is very reasonable, and the cleanliness is ok, the service and atmosphere, which have a great impact on people's impression, need to be refined and improved. After a long day, my family and I decided to have dinner at a Chowking located in Luisita, Tarlac. For 8 people, it only cost my mom around Php 1,100, which is not bad at all, considering most restaurants can cost a thousand pesos, a meal good for only 3 people. Since it was raining, we ordered Wanton noodles for Php 57 and Sweet and Sour Pork meal for Php 99. I also got my favorite beef chao fan for Php 76 and a regular halo-halo for Php 65. It's really a cheap version of Chinese food. The food filled us up immediately and the flavor is good. I was relieved that the utensils were warm and barely sterile because who wants to share an unsterilized spoon with a stranger anyway? I also appreciate that the tables are cleaned even before the customers arrive. However, as soon as we entered the venue, there was no security person at the door and since it was raining then, the floor was covered with wet earth. It really needs some cleaning as customers come in and out on a rainy day. I go straight to the comfort room and was not happy that it was a unisex bathroom and had no tissue paper on it. So I had to wash my 3 year old sister's hand but when I pushed the soap dispenser there was no soap left. While my mother ordered our food, I decided to find us a table. The space is not big enough to accommodate many people but luckily we immediately found a table for us. After ordering, the food was not served all at once and caused confusion. After 10 minutes we had all the orders except my mother. Had to wait 30 minutes and constantly ask the service staff to follow up on his food. The crew insisted that they had already given us all our orders, but the receipt says otherwise. My mother had to personally show them that we are still missing one order before they finally gave it to her. We can also hear people behind us complaining about how poor the service is, which is not comfortable at all. The portions were not equal and their halo has more ice than its actual ingredients or seasonings. For 8 people they gave us three handkerchiefs, which is obviously not enough, so I had to request more at the counter. Before I left I decided to get 2 chicharap, just in hopes of seeing better service, and I was very disappointed because when I got home and checked it, they forgot to put the spicy vinegar on it. They could have attracted more customers if they are more organized, composed and controlled. I would like to see their service improve and make sure they can accommodate customers in the best way possible. Please note: this is just an example. Get a custom paper from our expert writers now. Get a Custom Essay Overall, I'm going to give Chowking.