Importance of Interpersonal Communication Sills in Healthcare Professions Interpersonal communication is a critical element of any healthcare interaction. First-, second-, and third-person communication skills are primary aspects of an interaction and include both verbal and nonverbal communication skills. It will be argued that rapport building and questioning are vital interpersonal skills in a healthcare setting and possess the ability to establish a positive relationship between a healthcare professional and their client. Building rapport is an essential second-person skill that encourages communication and develops a trusting relationship with the customer (Ross, 2013). Asking questions is another second-person skill that helps clarify understanding and alleviate confusion. These skills are demonstrated in the attached video as well as many other fundamental and advanced communication skills. The video will be critically analyzed, highlighting effective communication practices and elements that need improvement. The context of the video is the first interaction with a client who presents a problem for which he needs psychological help, namely binge eating. Importance of Rapport Building in Interpersonal Communication in a Healthcare Setting A primary skill of the second person involved in interpersonal communication is rapport building, as it creates a trusting relationship with the client thus enabling the healthcare professional to understand the client's concerns and address them accordingly (Ross, 2013). Building rapport during interviews includes many aspects of communication, verbal and non-verbal, as well as behaviors including immediacy behavior, active listening, mimicry, contrast, self-disclosure,..... . middle of paper......nkel, R. M. (1997). Doctor-patient communication: The relationship with malpractice claims between surgeons and primary care physicians. Medico-legal journal, (277), 553-5598. Retrieved from http://mlj.sagepub.comNorfolk, T., Birdi, K., Walsh, D. (2007). The role of empathy in establishing rapport in consultation: a new model. Medical Education, 41(7),690-697. http://web.a.ebscohost.com.ezp01.library.qut.edu.au/ehost/search/advanced?sid=7a836cd3-72ca-47c9-bae6-61e68ea52ea5%40sessionmgr4001&vid=3&hid=4209Poskiparta, M., Kettunen , T., & Liimatainen, L. (1998). Reflective questions in health consultancy. Qualitative Health Research, 8. doi: 10.1177/104973239800800508Ross, L. (2013). Facilitate the relationship through real meetings with patients in professional healthcare training. Australian Journal of Paramedicine, 10(4). Retrieved from http://ro.ecu.edu.au/jephc