In July 2001, Robert R. Courtney's illegal and highly unethical behavior was brought to the attention of local authorities and the Federal Bureau of Investigation (FBI). Courtney's blatant disregard for the trust placed in him by patients was highlighted by his daily violations of their rights and expectations while supposedly providing a quality healthcare service. In August 2001, following the investigation, the FBI filed 20 federal charges against Courtney that carried a maximum prison sentence of 196 years (United Press International, 2002). $8 million of his assets, estimated to be more than $10 million, have been frozen to be used as restitution for victims in the criminal case. Following a plea agreement, Courtney's prison sentence was reduced to 30 years and he and his company were fined $15 million. Patient Rights and Health Care Expectations Formed in 1997 by President Clinton, the President's Advisory Commission on Consumer Protection and Health Care Quality reported published in 1998 and provided the first Patient Bill of Rights. This Patient Bill of Rights is still in use today and contains eight rights of patients using healthcare services. The first and most important is the patient's right to information about health plans, health care providers and health facilities. Information to patients must be concise and clearly understood regardless of any physical disabilities or language barriers. This simple information will allow patients to make informed decisions about their healthcare. The second is the patient's right to choose provider and health plans. The third right is the possibility of accessing emergency services in the event of an accident, ... middle of paper .... (2004). Request for a new sentence in the diluted drug case. On the LJWorld.com website. Retrieved July 6, 2011, from http://www2.ljworld.com/news/2004/aug/30/new_sentence_sought/.The Patient Care Partnership. (2011). The partnership for patient care. On the American Hospital Association website. Retrieved July 7, 2011, from http://www.aha.org/aha/issues/Communicating-With-Patients/pt-care-partnership.html.United Press International. (2002). Millionaire pharmacist admits to diluting cancer drugs. On the NewsMax.com Wires website. Retrieved July 6, 2011, from http://archive.newsmax.com/archives/articles/2002/2/23/115445.shtml.Young, D. (2001). Hospital and pharmacy groups reassure patients after Kansas City scandal. American Society of Health-System Pharmacists website. Retrieved June 13, 2011, from http://www.ashp.org/menu/News/PharmacyNews/NewsArticle.aspx?id=753.