The researcher recommends that CHRC management monitor current operations to determine any issues that may affect morale in the future. Many organizations make changes that result in positive improvements and introduce innovation within the organization, but management forgets to monitor operations to see if further changes are warranted in the future. It is important to realize that people, policies and plans change frequently, so organizations must be prepared to make the right decisions that improve operations and productivity. An article in the Journal of Public Administration Research & Theory states that effective management innovation occurs when stakeholders (employees, customers, or clients) actually accept and use the innovation regularly (Walker, Damanpour, & Devece, 2011, p. 369 ). Consequently, organizations that do not experience innovation in performance management are due to strategic objectives not being successfully implemented by management. Therefore, organizations that develop successful performance management systems must evaluate the current level of performance and then use management innovation to set new performance goals for the future (Walker, Damanpour, & Devece, 2011, p. 372). The CHRC should work through its Board of Commissioners and Executive Director to monitor the organization's operations on a quarterly basis. This will ensure that the organization develops an intentional method for evaluating how things are going for the organization, employees, and residents. The researcher believes that an employee performance plan that outlines job responsibilities, objectives, training, and incentives should be developed at the CHRC. .This plan sets clear goals and expectations for...... half of the document ......, N., & Sambamurthy, VV (2011). HOW INFORMATION MANAGEMENT CAPABILITY AFFECTS BUSINESS PERFORMANCE. MIS Quarterly, 35(1), 137-A15. Retrieved from EBSCOhost.Moynihan, D. P., & Pandey, S. K. (2010). The big question for performance management: Why do managers use performance information? Journal of Public Administration Research and Theory, 20(4), 849-866. doi:10.1093/jopart/muq004Walker, R. M., Damanpour, F., & Devece, C. A. (2011). Management innovation and organizational performance: the mediating effect of performance management. Journal of Public Administration Research and Theory, 21(2), 367-386. Retrieved from EBSCOhost. Yeung, A. L., Lai, K., & Yee, R. Y. (2007). Organizational learning, innovativeness and organizational performance: A qualitative investigation. International Journal of Manufacturing Research, 45(11), 2459-2477. doi:10.1080/00207540601020460