Manager “L” basically tried to avoid conflict situations altogether. Avoidance is a conflict management style poor in both assertiveness and cooperation. Avoidance is a deliberate decision to take no action in a conflict or to stay out of a conflict situation (Nelson & Quick, 2011). My manager was passive and willing to postpone her own needs so as not to get involved in the most emerging conflicts. According to Steven L. McShane, avoidance is actually the best approach where the conflict has become socio-emotional or where negotiation has a greater cost than the benefits of resolving the conflict. The second certainly happened in the case with Manager “L” as we will see later. It is worth remembering that conflict avoidance should not be a long-term solution where conflict persists because it increases the frustration of the other party (McShane,